1. Have you chosen the right recipient for the products you want to share?

It can happen that you select the wrong recipient in GS1Trade Packaging. Go to the products you want to share > select 'Share Settings'.

Have you selected the correct GLN? You can see the recipient name and GLN under Data recipients.

Also check that you are sharing to GS1Trade Sync. You can see that Share to GS1Trade Sync is Active.

Note: If you subscribe to GS1Trade Sync, you cannot select recipients in GS1Trade Packaging. Please disregard this.

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2. Have you remembered to publish your GS1Trade Packaging data? 

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Go to Sharing > Publications and view your history. Can you see your publication here?

If you don't see your publication here, go to Publish data instead.

Select products and click Publish . Go back to Publish and check that publishing is complete.

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If you also subscribe to GS1Trade Sync

3. Have you remembered to publish your data in GS1Trade Sync?

Go to GS1Trade Sync and search for the GTINs you want to share. Check if your GTINs already exist in GS1Trade Sync and have the status 'Live' or 'Published'. Your packaging data will be linked to your GTINs. You don't need to do anything more.

If your GTINs are listed as 'Draft', Add recipient and Publish.

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Can your customers still not see your data? Contact GS1 Denmark