1. Have you selected the correct recipient for the products you want to share?

Itmay happen that you have added the wrong recipient in GS1Trade Packaging.

Go to the products you want to share > select Sharing Settings.

Have you selected the correct GLN? You can see the recipient's name and GLN under Data Recipients.

Also, check that you are sharing to GS1Trade Sync. You can see this if Share to GS1Trade Sync is set to Active.

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2. Have you remembered to publish your data from GS1Trade Packaging‍

Go to Sharing > Publications and check your history. Can you see your publication here?

If not, go to Publish Data. Select products and click Publish to share. Go back to Publications and check the publication is completed.

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If you also subscribe to GS1Trade Sync

3. Have you remembered to publish your data in GS1Trade Sync?

Go to GS1Trade Sync and search for the GTINs you want to share. Check whether your GTINs already exist in GS1Trade Sync and have status Live or Published. Your packaging data is linked to your GTIN. You don't need to do anything further.

If your GTINs are shown as Draft, add a recipient and click Publish.

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Can your customers still not see your data?‍ Contact GS1 Denmark